Livechat seems like an emerging trend in providing customers with ways to voice out their concerns. Many businesses, as well as customers, prefer live chat support over other communication channels. The availability of it on a website is becoming an expectation. It helps businesses to help their customers in choosing the right product or service that suits their needs.
So why offer chat support?
It provides real-time communication with your customers.
Livechat provides your customers with the availability to talk with support staff in real-time. Unlike e-mails which can take up to 24-48 hours to receive a response and a phone call where they need to dial first and press several buttons before they can talk to an agent, livechat allows your customers to connect them instantly with a representative.
It gives you a competitive advantage.
Still, lots of companies do not offer livechat support on their websites. If you opt to install a livechat software to your site, this will be a great advantage in terms of having a way to connect to your customers instantly.
It is convenient for customers.
Chat support makes it easy for your customers to do business with you. Both the agent and customer can re-read their conversation for clarification. They can also easily exchange files to better understand what they are trying to explain. Customers’ can also have their purchased related queries answered on time.
If your goal is to provide better customer service experience in a real-time manner, then installing a livechat software to your site is the best option. 247 Chat Support offers the Best-in-Class Livechat Support Software hosted locally over our secure network. We invest time, money and effort in training our agents in order to meet the increasing expectations of our clients. We operate 24/7 to provide fast, high-quality services at a low cost.
If you have any questions or inquiries, do not hesitate to contact us.